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CS (Hong Kong) Company Limited
Company Background
Our company was founded by Mr. A.K. Lee and Mr. C.H. Chong in July 2001. Before the establishment of the company, Mr. Lee was the Manager of Philips Hong Kong Consumer Service responsible for the after sales service for all Consumer Products including Consumer Electronics & Small Domestic Appliances. Mr. Chong was the Manager of Philips Regional Service, Asia Pacific. Both of them are very experienced in the Consumer Products After-sale Service Industry. We specialize in repair, installation and services such as rework, commissioning & presale testing of Consumer Electronics and Small Domestic Appliances.
Our Vision
A regional 3rd Party Provider in supplying complete Free-of-Mind Service Solutions & Technical Resources, for Customers with Consumers & Professional Products in Asia Pacific.
Our Services
CS-HK offers efficient and quality services including onsite repair, installation, and user operation instruction. We are currently :
Authorized Service Centre for Philips Healthcare Products and Domestic Appliances after sale repair and maintenance services.
Appointed After-sale Service Provider for Philips Water Purifier.
Appointed Installation Service Provider for Sony Consumer Electronics Products such as TV and Audio Systems.
Appointed Installation Service Provider for Hisense TV.
Authorized Philips P-Shop Operator offering on line sales of Philips Accessories and Consumables,
Address : Kwai Chung, N.T.
Authorized Philips Consumer Care Centres .
Address : Mong Kok, Kowloon ; Kornhill Hong Kong
KPI & achievement
NPS > 80% since ...
Our Philosophy is
Technical support - Our engineers are experienced with technical skills and customer handling skills. We can give constructive advice when and wherever it is required.
High quality - We are consistent in quality control, not only with the final inspection but also at all key process.
Fast and flexible - We maintain our promised Key Performance Indicators, and offer the flexibility of services to suit customers’ requirements.
Reliable service provider - We not only consider ourselves a reliable business partner, but also an excellent provider of services. The transparency and flexibility of CS-HK ensure a continuous smooth workflow from customer reception to order processing and services.
Our Quality Management
Reference: ISO9001- 2015
Customer Focus: focus on enhancing Consumer and Customer satisfaction.
Control of Services (process management): monitoring and measurement activities to ensure the requirement for control of processes or outputs, and acceptance criteria for Services, have been met.
Continuous Improvement: continually improve the suitability, adequacy and effectiveness of the Services.
Competence: Ensure that persons are competent on the basis of appropriate education, training, or experience.
Audit: Conduct periodical audit to ensure procedure are properly followed and processes are properly managed.
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